Frequently
Asked Questions
VIRTUAL TELEHEALTH
How do I find more detailed information about the virtual telehealth options?
There are brochures and lists of services for Recuro and Amaze on the Virtual Telehealth page. (CLICK HERE)
How do I start using the telehealth services?
You will be sent an 'onboarding welcome email'. It will have simple detailed step-by-step instructions for you to follow.
Specifically it will help you download the Telehealth app and sign in for the first time. ALWAYS use the same exact email
when interacting with the virtual platforms. It is how they identify you.
Do the telehealth providers have multiple languages support?
YES. Both Recuro and Amaze have 100+ languages supported on their platforms.
INDEMNITY PLANS
Supplemental insurance products are brought to you by
an appointed agent for Manhattan Life, Amy Basbagill-Brogdon.
How do I find more detailed information and explanations about the indemnity insurance options?
How do I choose the right indemnity insurance option for me?
DENTAL / VISION
How do I find more detailed information about the dental / vision options?
MESH Collective Health
How do I best contact MESH for questions about a Membership and service options?
The easiest way is to email MESH at info@meshcollectivehealth.com (CLICK HERE)
You can also contact us at by phone and be given further assistance. (CLICK HERE)
Where can I see the association brochure about MESH Collective Health?
We are more than happy to email you a copy if you will email us.
Is MESH Collective Health available nationwide?
MESH Collective Health is indeed available nationwide. The platforms are universal for people living in all 50 states,
D.C., and Puerto Rico. The dental / vision coverage is available in all 50 states, also with some minor changes in some
of the different states. Amy Basbagill-Brogdon has Manhattan Life coverage information.
GENERAL
What are the STEP-by-STEP actions for me to take to get my coverages started?
How will I be primarily communicated with by all the vendors?
Email is absolutely the preferred method of communication with each of the vendors. Of
course when person-person communication is required, they will initiate that. You are
always encouraged to simply call them at their listed customer service numbers if you prefer. For
Manhattan Life products, Amy Basbagill-Brogdon is your main contact.
How will my payment(s) be taken?
MESH has developed a partnership with a robust billing/payment vendor to accept recurring monthly payhments.
This is an extremely convenient aspect of all of this. This vendor takes your payment and distributes it to each service providers you have chosen products from (MESH membership, Virtual Care platform, and Dental/Vision). You can pay by ACH debit from your bank account, credit cards, debit cards, Apple Pay, Google Pay, $CashApp, PayPal, and many others. This vendor has the highest available security protections in the payments industry. Simple. Quality. Peace of mind. This is easier on you and easier for MESH to manage. You will be charged small processing fees depending on the payment method you choose from the multiple options. If there are any payment issues (like expiring cards, insufficient funds, etc.), the vendor will contact you directly to help resolve them.
What is the contact information for each of my product vendors?
The contact phone numbers, email addresses, and websites for each vendor is located on the
Vendors & Pricing page. (CLICK HERE)
What are the detailed steps for me to choose the options best for me?
Once I have decided what combination of coverages I want to pursue, what do I do?
When will my coverages begin for each part of my chosen combination?
Recuro begins on the first of the month after you sign up.
Amaze coverage is immediate upon enrolling.
Manhattan Life indemnity plans start the first of the month. There is no underwriting required.
Our dental / vision option begins immediately.
How will I get enrolled in each of my product choices?
What information is required from me to enroll? From spouse, partner, children?
How do I add a spouse, a partner, children, or a family coverage to each product?
When you are enrolling with MESH, you will be asked for each Member's name, email address, phone number,
physical address, date of birth, and genders. MESH will provide the necessary information from that data
to each vendor you have chosen products from. There are NO requirements for SSN (social security number)
or for ITIN (Individual Taxpayer Identification Number).
Are there any in-network or out-of-network concerns like with standard insurance?
NO. The telehealth platforms provide access to doctors and other providers virtually. They are their own network.
You can be anywhere in the country (or out of the country) to use the services. Indemnity plans do not have in-network
or out-of-network designations because they simply pay money to you for your covered health expenditures, not certain providers or networks. Dental / vision providers have a list of providers who accept the coverages, but it is the largest list of providers in the country. They market their extensive provider networks as never being out of reach.
Are there explanation videos available for how to use the service products?
YES. All of the vendors have excellent onboarding materials such as digital brochures/pamphlets, websites, email
instructions, step-by-step mobile app setups, and audio-visual presentations, etc. We want accessing your
coverages to be as simple and convenient as possible, so that was an important aspect of choosing the right platforms for our Members.
If I choose to discontinue one or all of my services, what is that process?
If for some reason you choose to discontinue one or more of your services, you simply need to inform MESH of
that BEFORE the end of a month (like 3-4 days before). If MESH is not notified before the 3-4 days of month-end, you will
be charged for the next month. MESH simply has you/family members removed from the vendor profile and your
payment will be discontinued from that/those vendor(s) - (this is what requires the 3-4 day notice). You should be aware
that the virtual care platforms are valid no matter where you are, so moving does not necessitate stopping your
care platform. The indemnity plans and the dental / vision plans are also mobile - they can go with you. If you are
planning to stop because of a move, stopping is not necessary. All of the plans are month-to-month with no contracts. You can simply choose to stop (notice to MESH) at any time. You don't have to have a reason. We want what is best for YOU.